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Our Process
Process diagram
No. Process Key Activities
1 Discover
  • Interview selected stakeholders to discover objectives, issues with the current processes and target outcomes
  • Analyze the audiences, roles and processes involved in the content lifecycle; identify improvement opportunities and benefits
  • Inventory the document, content types and current metadata in use
  • Define a vision for the solution in terms of user experience and operational changes, benefits and business strategy
  • Define a high-level information architecture (IA) for the solution
    • Content types and metadata
    • Functionality
    • User experience – search, navigation, repositories, lists, etc.
  • Refine the project plan plan based on the IA and content inventory
  • Conduct a solution definition workshop to review the IA and development plan
2 Design & Develop
  • Interview selected stakeholders to discover objectives, issues with the current processes and target outcomes
  • Analyze the audiences, roles and processes involved in the content lifecycle; identify improvement opportunities and benefits
  • Inventory the document, content types and current metadata in use
  • Define a vision for the solution in terms of user experience and operational changes, benefits and business strategy
  • Define a high-level information architecture (IA) for the solution
    • Content types and metadata
    • Functionality
    • User experience – search, navigation, repositories, lists, etc.
  • Refine the project plan plan based on the IA and content inventory
  • Conduct a solution definition workshop to review the IA and development plan
3 Deploy
  • Deploy the solution in a production environment
  • Migrate content
  • Conduct training/briefing workshops for stakeholders
  • Support these users during their initial use
  • Capture improvement ideas discovered through early use

Developing Workplace Solutions for People
When one of your primary selling points is delivering technology that solves peoples' problems, you'd better have two strong skill sets. You must have the technology down cold. And you really need to know how to get into peoples' heads.

Like every technology consulting firm worth talking to, we have expertise from ASP to XML.

Unlike others, we also understand the people who have to work with the technology.

Every system we propose, every application we develop, is user-centric. We give as much if not more consideration to who is using the tools we deliver as the underlying technology. Because the most sophisticated solution in the world is no good if people won't or can’t use it. Or if it doesn’t solve their problems.

Whether we're helping you come up with an enterprise-wide solution or a single application to make a workgroup more productive, we talk to the people who are going to be using it. It's essential to understand their needs and work styles.

We typically develop alternative ideas that fulfill the organization's vision. Testing these different directions with end-users tells us which one is the best solution.